Who We Are
This Privacy Policy explains how Chava Grain & Beam by Chava Home Design, a division of Chava Home Design LLC, based in Indian Trail, NC ("we", "us"), collects, uses and protects personal information when you visit chavagrainbeam.com, request a quote, or call, text or email us.
Information We Collect
We collect only the information we need to answer your request and serve your project.
- Information you give us: your name, phone number, email address, ZIP code, the service you are interested in, photos of your space, your message and how you prefer to be contacted.
- Information from calls, texts and emails: what you share when you contact us, including photos and project details.
- Information collected automatically: basic technical data sent by your browser, such as IP address, browser type and pages visited, as described in our Cookie Policy.
How We Use Information
We use your information to:
- Reply to your request and schedule your free in-home measurement.
- Prepare and send your written quote, and deliver and install your project.
- Communicate with you by your preferred method: call, text or email.
- Keep records of projects, warranties and agreements.
- Improve our website and protect it against misuse.
- Comply with legal obligations.
We do not sell your personal information.
Text Messages (SMS)
If you check the text message box on our forms, or text us first, you agree to receive text messages from Chava Grain & Beam by Chava Home Design about your project, such as scheduling, quotes and installation updates.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to stop receiving texts at any time. Reply HELP for help, or call (704) 308-5214.
- Consent to receive texts is not required to request a quote or buy our services.
- We do not share or sell your mobile phone number or your text message opt-in consent with third parties for their marketing purposes.
How We Share Information
We share personal information only with service providers that help us run our business, and only as needed for them to do that work, such as:
- Website hosting and form delivery.
- Customer relationship management (CRM) and text messaging, once in use.
- Email delivery for form requests (Resend).
We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a sale or transfer of our business.
Cookies and Similar Technologies
Our website uses a small number of cookies and similar technologies. You can learn what they do and how to manage them in our Cookie Policy.
How Long We Keep Information
We keep your information for as long as needed to answer your request, complete your project, honor our 5-year warranty on materials and labor, and meet legal and tax obligations. After that, we delete it or keep it in a form that no longer identifies you.
How We Protect Information
We use reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission or storage is completely secure. If a security breach affects your personal information, we will notify you as required by the North Carolina Identity Theft Protection Act and other applicable law.
Your Choices and Rights
You can ask us to access, correct or delete the personal information you gave us, or to stop contacting you, by emailing bernard@chavagrainbeam.com or calling (704) 308-5214. We will respond within a reasonable time and may need to verify your identity. You can opt out of texts at any time by replying STOP. If you live in a state with its own privacy law, you may have additional rights, and we will honor them as required.
Children's Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Links to Other Websites
Our website may link to other websites, such as Google Maps or sources we cite in our guides. Their privacy practices are their own, and we encourage you to read their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it last changed. Significant changes will be highlighted on this page.
How to Reach Us About This Policy
Questions about this Privacy Policy or your information? Call, text or email us:
Chava Grain & Beam by Chava Home Design, a division of Chava Home Design LLC
Indian Trail, NC
Phone and text: (704) 308-5214
Email: bernard@chavagrainbeam.com